Digital Assets Management System — DAM Good Customer Service
There are many digital asset management software solutions in the marketplace today. Many DAM companies will promise a solution that will deliver the moon and the stars, but will they provide customer service for their digital asset management system?
DAM Solution that provides Customer Service when you need it
A great deal of initial customer support is required to upload and launch any new DAM software-as-a-service (SAAS) solution. With many of these digital asset management systems, customer service support becomes illusive and expensive after this initial stage.
That’s the difference when you choose the Honeycomb Archive Digital Asset Management solution. Once your DAM system is launched, customer support continues month-after-month. Although our digital asset management systems is one of the most robust and intuitive systems offered today, you may have questions as you use the Honeycomb Archive DAM, especially if you have customized your system.
“Our Honeycomb Archive specialist is always there to help us utilize our DAM solution to its full potential. She knows our needs and has been able to customize our digital asset management system to better fit our needs as our company changes and grows.” — Digital Asset Management Director
Each of our digital asset management corporate accounts automatically receives a monthly allotment of customer service support. “We take pride in the personal investment devoted to each of our customer’s solutions. Our flexible DAM is well suited to accommodate any changes a customer may require.” — Matt Yerkes; President of Honeycomb Archive.
Digital Asset Management Customer Service Support Packages
Depending on the digital asset management package chosen, you will receive the following monthly customer service support 9-5 EST, Monday through Friday:
- Standard corporate – half-hour
- Premium corporate – two hours
- Enterprise corporate – four hours, plus 24/7 emergency coverage
Our goal is to provide you with 100% satisfaction.
Speak directly with a Digital Asset Management Specialist
When you call a Honeycomb Archive specialist, you will be speaking to a seasoned professional who will help resolve any issues you may be having. Instead of filling out online requests then waiting for an e-mail answer, or searching through a FAQ that doesn’t always apply to your question, you will speak to a live person who knows the Honeycomb Archive Digital Asset Management System and can find a solution.
Our user friendly DAM system is continually being upgraded with additional features and functionality. At Honeycomb Archive our specialists continually dialogue with customers and listen to their feedback and questions. Often this information will lead to overall digital asset management system upgrades and these value-added, practical solutions and features are rolled out to all Honeycomb Archive DAM customers. It is this rapport and synergy that makes Honeycomb Archive stand out in a sea of digital asset management competitors.
Call and speak with one of our Honeycomb Archive specialists today and discuss your company’s digital asset management needs. We look forward to helping you get started with a DAM system that helps you organize and manage all of your digital assets and flexibly changes along with the requirements of your organization.
